Our guarantees
When you hire our team to refurbish your original sash windows or fit vacuum double glazing your sashes, we want to ensure you have complete peace of mind that you will receive the best service and enjoy your renovated windows worry-free for many years to come.
Our guarantees come from years of experience, testing and questioning every material and process we use.
Summary of cover
8 Years of paintwork guarantee on windows painted white and 5 years on windows painted in colour
One of the key offerings that set us apart from the competition is our 8-year and 5-year guarantee on paintwork. Our work strives to achieve a longer maintenance cycle for all the period windows we refurbish.
For our clients, an 8-year guarantee means no more windows re-painting every three years.
15 Years FINEO glass / LandVac guarantee
The FINEO glass & LandVac we use in double-glazing retrofitting projects is covered by a manufacturer guarantee for 15 years.
If vacuum-sealed glazing units fail, the replacement glass will be produced free of charge.
We also offer 12 months of free installation in case of failed glazing units.
20 years guarantee on all timber frame repairs
We only use Tricoya and Accoya timber when refurbishing original window frames.
The outstanding rot resistance of this timber which on its own is covered by the manufacturer’s guarantee, allows us to offer an exceptional guarantee on all parts of the window that our team replace and laminates.
The list of exclusions we do not cover includes the following:
- Normal wear and tear
- Accident, misuse or neglect
- Using incorrect cleaning products such as bleach and solvents or using high-pressure or steam cleaners
- The failure of foundations/structures is caused by subsidence and soil shrinkage.
- Small imperfections that are not visible when viewed from a distance of two metres.
- Windows’s movements might be stiffer after the installation of draught-proofing
Glazing:
- Small imperfections that are not visible when viewed from the inside of the room 2 metres away, in natural daylight and looking directly through the glass (90°), not at it.
- Small imperfections that are not visible when viewed from the inside of the room 3 metres away in natural daylight and looking directly through the glass (90°), not at it, for Laminated glass / Low-e coating: Not visible when viewed from 3 metres away for toughened or laminated glass. There should be no visible moisture on the surface of the glass.
- Imperfections in the 50mm wide band around the edge of the glass – this area is not considered part of the normal viewing area.
- Condensation forms on the outside of the pane.
- Fine scratches not more than 25 mm long.
- In some lighting conditions, the coating may look like a transparent film or produce a haze, i.e. a cloudy look to the surface.
- Toughened glass may show visual distortions accentuated by reflections in sealed units. This is a natural phenomenon and not a fault.
- Products displaying visual distortion caused by the vacuum.
Transferring a guarantee to a new owner
The guarantee is non-transferrable if a house is sold.